How to get off email blacklists
Most people don’t know why they can’t send emails many times and continue to receive bounce backs. Many timed the issue is what is called blacklisting. Blacklisting can be a horrible nightmare for someone especially that is on a shared server and is at the mercy of a Hosting company to assist in getting them removed. Things can get even worse when a person purchases a dedicated server that may have been previously used and blacklisted. below are some tips that might help with getting you back in the white in th email world.
Many ISP’s give their customers top priority for delisting a blacklist IP. Some such as SBC global can take many weeks to take care of this issue but if you are a customer will many times take care of the problem immediately which may be a quick solution rather than fighting to get unblacklisted. So you could signup for some type of service to have it taken care of faster then cancel once you are white listed.
Below are some of the simple ways you may try to get whitelisted for some of the larger companies out there.
- SBC Global – Send a message to one of their users and you will get a bounce back message telling you how to resolve the issue. Do exactly what the bounce back says and sometimes you can get delisted in a few days. Keep in mind you won’t ever get an email saying you have been removed from the blacklist so don’t give up.
- Earthlink and Netcom – Follow instructions from bounce back also. In this case you will receive a message back once you have been removed.
- Cox – This is a tough one. You may need to become a member to get off this one. Work with your hosting provider to bombard them until your wish is granted.
- At&T – Send an email to abuse_rbl@att.net or post a thread on the At&T forum to inquire about getting off blacklist.
- AOL – This can take a bit of effort but the best way to resolve this is to follow the guidelines set here at the Postmaster page. Another key to getting off blacklisting with AOL if this didn’t work would be to just contact them. You can find this info for all locations international here.
remember a great tool to use is mxtoolbox which can tell you info about your domain as well as blacklisting.
User Comments
spenser
On August 21, 2007 at 1:35 am
Great approach that many readers will not have thought of.
Guess you already know that it is being discussed from your original posting at DP.
Wahoo
On October 5, 2007 at 8:41 pm
Thank you for sharing!
Dan Shaw
On February 12, 2009 at 11:43 am
Can you have mail.freshfoodconcepts.com
ip address 216.41.94.59
Removed from black list
There was a smtp communications problem with the recipient’s email server please contact your system administrator
Mail.freshfoodconcepts.com35.50smtp:521-216.41.94.59 blocked by sbc:blacklist.mailrelay.att.net
Dan Evans
On August 4, 2009 at 7:45 am
There was a SMTP communication problem with the recipient’s email server. Please contact your system administrator.
Erik Haugan
On September 11, 2009 at 10:08 am
I just had to get the mailhost that I manage removed from the AT&T blacklist.
They have set up a webpage for people to request removals from the blacklist.
The URL for that webpage is: http://att.net/blocks
I have yet to find out how quickly our mailhost is removed. They say it will take up to two business days.
Stainless
On November 29, 2009 at 6:32 am
I have a problem that my email is blocked by sorbs.
Interestingly my ip address ends in 20.189 and the address that is blocked ends with 0.237.
Sorbs CHARGE for removal, I won’t pay them.
Any ideas?
George Blais
On December 10, 2009 at 6:52 pm
Further information for the att blacklist you can go directly to http://att.net/blocks to request that your ip address be removed.
Mari
On December 30, 2009 at 4:35 pm
Someone put my personal email address on some sort of “Global Blacklist”. They did this out of spite. I’ve had this email address since 2002. I can’t sign petitions or send Care2 e-cards now using my email address and I need to know what a “Global Blacklist” is and how I get myself off please.
Thanks
Mari
magickal-mari@care2.com
ANTONIO MARTIN
On January 7, 2010 at 3:54 pm
Can you have mx1.naturener.net
ip address 62.93.169.37
Removed from black list
There was a smtp communications problem with the recipient’s email server please contact your system administrator
521-62.93.169.37 blocked by sbc:blacklist.mailrelay.att.net
Scott Dyess
On January 13, 2010 at 1:29 pm
If AT&T has you blocked then you wont be able to email them at the abuse_rbl.att.net address. AT&T has a website for this purpose.
http://worldnet.att.net/general-info/block_inquiry.html
From here you can fill out the form to request removal from their blacklist.
oscar
On March 18, 2010 at 12:09 pm
ATT hung up the phone when i called them
(13 minutes waiting overseas…)
They don’t accepted mail to abuse_rbl@att.net because we are blacklisted.
Is “Catch22″ known to them???
josh quinones
On April 8, 2010 at 12:34 pm
we are being blocked sending email to jknney69@att.net
this is a massage we get? please ubblock
Your message did not reach some or all of the intended recipients.
Subject: Emma
Sent: 4/8/2010 9:30 AM
The following recipient(s) cannot be reached:
Travis Kinney on 4/8/2010 9:29 AM
There was a SMTP communication problem with the recipient’s email server. Please contact your system administrator.
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